PMS (Pharmacy Management System)

PMS (Pharmacy Management System) is the software pharmacies use to manage prescription processing, dispensing, patient records, drug inventory, billing, and regulatory compliance. In Canada, the PMS is the central system of record for pharmacy operations.

A PMS handles:

• Prescription entry and verification
• Drug inventory and formulary management
• Patient medication history
• Prescriber records
• Drug interaction and allergy checking
• Billing and adjudication (claims to provincial drug plans and insurance)
• Label generation and dispensing workflow

Kroll as the dominant Canadian PMS:

Telus Health Kroll is the most widely used PMS in Canadian pharmacy. It is the system of record for thousands of independent pharmacies, banner chains, and long-term care pharmacies across the country. Most Canadian pharmacy automation tools that claim Kroll support use RPA screen-scraping; purpose-built Kroll integration at the application layer is rare.

Because Kroll holds the drug catalog, patient profiles, and dispensing history, any automation tool that operates without reading from Kroll is working with incomplete information. DIN matching, patient lookup, and exception routing all depend on Kroll data — which is why native Kroll integration matters for accuracy.